We booked this 4* hotel for our holiday and upgraded to a Premier Room. There was some mix up at the Airport and we couldn’t get off our plane for nearly an hour so consequently it was the early hours of the morning when we arrived at our hotel tired hungry and thirsty.
The room we were allocated was not a Premier Room the lady on the desk spoke little English and just told us to come back at 8am when she had gone home. We should have had a welcome gift in our room consisting of a drink and fruit but of course there was nothing there.
We went to the reception the next day and still could not get our room to cut a long story short it was the 3 red day of our holiday before we were moved and before we actually unpacked our cases 😦
The room we were then allocated was no better, the whole room stunk of cigarette smoke , the bed the sheets the wall the chairs the curtains absolutely everywhere. I noticed that the rooms had no smoke alarms which was very worrying
The air conditioning in the room only blew out HOT air.
The restaurant wasn’t too bad and catered for all tastes but some of the meat was very pink and a few people seemed to pick up a big whilst we were there. Thankfully we were both alright.
We were all inclusive in the hotel but on the day of departure we left at 18.15 hours we were not allowed any all inclusive after 10.30am …. never had we had this in any other hotel
We received no apology from the hotel regarding the room , but the holiday company did give us some compensation on return for what we had experience. I would never return to this hotel despite the fact that recently they have had some better reviews